Last Updated: 10 January 2026
We provide courier and logistics services across selected cities and regions. Service availability may vary depending on the destination and operational coverage.
Customers are responsible for providing accurate sender and receiver information, including names, addresses, contact numbers, and package details at the time of booking.
Shipments are generally processed within one business day after confirmation. Pickup schedules may vary depending on the service location and operational availability.
Delivery times shown during booking or tracking are estimated and may vary due to weather conditions, transportation delays, public holidays, natural disasters, or other unforeseen circumstances.
Every shipment is assigned a unique tracking number. Customers can track the shipment status at any time through our online tracking system using the provided tracking ID.
If the receiver is unavailable during delivery, additional delivery attempts may be made where applicable. If delivery cannot be completed, the shipment may be returned to the sender or held according to company policy.
Customers are responsible for ensuring that shipments are securely packed. Improper packaging may result in delays or damage during transportation.
We do not accept shipments containing prohibited, illegal, hazardous, flammable, explosive, counterfeit, or restricted goods. Such shipments may be refused or returned without notice.
While we strive to deliver shipments on time, we are not liable for delays caused by circumstances beyond our reasonable control, including severe weather, transportation disruptions, government restrictions, or force majeure events.
If a shipment is lost or damaged during transit, customers should contact our support team promptly. Claims will be reviewed according to our internal investigation process and applicable service terms.
For any shipping-related questions or assistance, please contact us: