Refund Policy

Last Updated: 10 January 2026

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1. Overview

We are committed to providing reliable courier and logistics services. This Refund Policy explains the circumstances under which refunds may be considered for our shipping services.

2. Eligible Refund Requests

Refund requests may be considered in the following situations:

• Duplicate payment made for the same shipment.
• Shipment booking cancelled before pickup.
• Payment collected but shipment could not be processed due to our operational reasons.

3. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

• Shipment has already been picked up.
• Shipment is already in transit.
• Delivery delay caused by weather, natural disasters, strikes, or government restrictions.
• Incorrect shipment information provided by the customer.
• Delivery failure due to receiver unavailability or incorrect address.

4. Damaged or Lost Shipments

In the event of a damaged or lost shipment, customers should report the issue immediately. Each claim will be reviewed individually according to our internal investigation process and applicable service terms.

5. Refund Processing Time

Approved refunds are generally processed within 7–10 business days. The time taken for the refunded amount to reflect in your account depends on your payment provider or bank.

6. Refund Method

Refunds, where applicable, will be issued through the original payment method used during the shipment booking whenever possible.

7. Cancellation Before Pickup

Customers may request cancellation before the shipment has been picked up. Once the shipment is collected or dispatched, cancellation and refund requests may not be accepted.

8. Contact Us

For refund requests or questions regarding this Refund Policy, please contact our support team:

• Email: support@courier.com
• Phone: +91 7735723431
• Address: Phasei, Jagamara, Odisha, Jagamara, Bhubaneshwar-751030, Odisha